Privacy Policy

Introduction

MedTravel China ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR), the California Privacy Rights Act (CPRA), and the People's Republic of China Personal Information Protection Law (PIPL).

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact or inquiry forms (name, email, phone number)
• Request a medical service consultation
• Subscribe to our communications
• Communicate with us via email, phone, or messaging platforms

We may also automatically collect certain technical information such as your IP address, browser type, device information, and usage data through cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide requested medical travel services
• To coordinate with partner hospitals on your behalf
• To send you relevant information about our services (with your consent)
• To improve our website and user experience
• To comply with legal obligations

Information Sharing

We may share your personal information with:

• Our partner hospitals and medical facilities in Guangxi, China, as necessary to arrange your medical services
• Service providers who assist us in operating our website and providing services
• Legal authorities when required by applicable law

We do not sell your personal information to third parties.

Your Rights Under GDPR (European Union)

If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@medtravel-china.com. We will respond to your request within 30 days.

Your Rights Under CPRA (California, USA)

If you are a California resident, the California Privacy Rights Act (CPRA) provides you with the following rights:

• Right to Know: Know what personal information is collected, used, shared, or sold
• Right to Delete: Request deletion of personal information collected from you
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Limit Use of Sensitive Personal Information: Limit how we use your sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

We do not sell or share personal information for cross-context behavioral advertising. To submit a request, contact us at privacy@medtravel-china.com.

Your Rights Under PIPL (People's Republic of China)

Under China's Personal Information Protection Law (PIPL), you have the following rights regarding your personal information:

• Right to Know and Decide: Be informed about and make decisions regarding the processing of your personal information
• Right to Access and Copy: Access and obtain copies of your personal information
• Right to Rectification and Completion: Request correction or completion of your personal information
• Right to Deletion: Request deletion of your personal information under certain circumstances
• Right to Explanation: Request an explanation of personal information processing rules
• Right to Withdraw Consent: Withdraw consent for processing based on consent, without affecting prior lawful processing
• Right to Portability: Transfer your personal information to a designated handler under conditions prescribed by the CAC

For cross-border transfers of personal information outside of China, we follow PIPL requirements including obtaining separate consent and conducting security assessments as required. Contact us at privacy@medtravel-china.com to exercise your rights.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Medical-related inquiry records may be retained for up to 3 years to comply with healthcare regulations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure data storage, and access controls.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: